What do you do when you adore your physician, but despise his office personnel and the way it is run??

warning: long whiny post ahead>>

I have been trying to see my doc for about two weeks. I'm not crazy about taking time off from work (it has to be personal leave, not sick, and I just don't have enough right now for all my needs, so I've been putting off many appointments/tests). Last week I tried to get an appointment. The NP I have been seeing is no longer there, Dr.R was only going to be in half-a-day on Friday, and they weren't taking appointments until that morning.

ok... he/they changed the way they do appointments a couple years ago. they *will* make you appointments a couple days ahead, but not several weeks ahead, and even then, there are only a few. the rest are made the day of or the day before... this is REALLY difficult on people, like me, who not only have to be at work before his office opens, but live a half-hour and work an hour away from the office...

So, yesterday, I decide I would try to get an appointment this week. While talking with his nurse (I was SO happy she answered the call; she I also adore), we decided I should get the tests done first. My plan was to leave work at 3:30, fly down to the office and get the lab work done, i.e, have the blood drawn. There is really NO point to seeing him until the results are back anyway. On the way, however, #1Son's car breaks down on me. Fortunately, it is right south of the exit where we live, and I have plenty of time. Or so I thought. And so there would have been IF i hadn't told him the wrong exit (there are two, one at the north end of town, one at the south).

About 20 minutes *after* the sheriff's deputy stopped to see if everything was all right, #1Son arrived and jumped the car. It was 5:45 and I was still a half-hour from the office, so home we went.

Now, today, I felt really awkward going to my supervisor asking to leave early again for the same reason... but, today, we arrive in plenty of time. Except... they closed the lab at 4:30 because they are administering flu shots.

let us all groan together>>

THEN the little witch at the reception window starts giving me grief: do I have orders, yadayadayada. I walk back over to #1Son, talking, and trying to figure out what to do... the only choice I can think of beside returning AGAIN tomorrow afternoon (which I really can't do anyway) is to get the test done at the university clinic. So, I walk back to the counter, waiting behind the man now at the window. Said witch *interrupts* what she and the other staffer are saying to this man to tell ME "Mam'm, there is no one here to ..." I said, "I just want to ask you a question. I'm waiting for my turn." Holy crap... I could not believe how rude she was! In a couple of moments, she opens the window on the other end of the area, complete with pained, and offended facial contortions.

What I needed to know was, if I had the tests done at the clinic on campus could they send the report? (She thought probably so.) Would they require me to have an order from my doctor? (She didn't know.). . . . you know what, I'm tired of telling it, and I know you are tired of reading it.

I finally got an order, but he/they didn't include the cholesterol test I wanted.

They gave me all kinds of hassle: why didn't *I* have the order. One even insisted that the doctor "always" gives me an order at the previous visit for what I would need next. (NEVER has he done this in the year and a half he's been treating me for DM!) None of them would listen long enough to comprehend that I had called, HIS NURSE had told me to come, knew what tests I needed and why. These goofballs have NO idea what I need, nor any inclination to go out of their way.

Damn. I don't want to change doctors, but I am SO tired of dealing with his staff. (I recongnized ONE woman in the front office.) This kind of thing happens over and over down there. So, now two trips down there, an hour of leave, and I still don't have the tests done. And I do not know when I will have time tomorrow to even get to the clinic...

My stomach was full of whatever it is that gets dumped in there when you get stressed; adrenaline?? I don't know but I was naseuous as could be by the time we left and starving (hadn't eaten since noon because I wasn't even sure if I should have been fasting for the cholesterol) -- all these things are SO SO good for someone with diabetes, donchaknow?

Time for class, chicos. Hasta.

Views: 2

Comment by Amylia Grace on October 30, 2007 at 6:29pm
oOh, I'm sorry to hear about the b.s. at the doc's office. It sucks--and having to take off of work to deal with all this is a double whammy. I have a similar problem at my diabetes center. I really can't stand the woman at the front desk. She even had the nerve to ask my friend (in Chinese) why he was with me, was I his girlfriend, and if so, he could do better. What an arse!
Comment by Cody Turner on October 30, 2007 at 7:41pm
I am sorry to hear about your problems. I am lucky with mine, while he seems to have trouble keeping a second nurse, I get along great with him and his staff and they know that I will not deal with anyone but one nurse as I have had his past nurses (which this is part of the reason why 2 of them were let go) take messages wrong and give me the wrong information on dosage of insulin when he has changed it. Thankfully I pay enough attention I caught it. Can you talk to your Doctor about it? That is what I do when I have problems with his staff.

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