CGMS Journey - Trying to move past Chapter 2

Ok last week I reported that the doc agreed after several weeks to send sign and fax my form for predetermination to the insurance company. Well.... Friday I got a call from the nurse stating based on previous conversations they thought I had already been denied and that is why it wasn't progressing and in that time they no longer had my original documentation and would I be willing to come down and provide them new documentation so they could sign and fax.

I wanted to cry... I was so mad...Well I am sure If I could have reached through the phone I would have... but I politely said of course. When I got there I said asked that I physicially hand this over to my docs nurse. I informed her that upon signing I wanted proof of faxing and I would come by and gain copies for my own documentation. She said of course.

I got a call about 2 hours later.
They signed the information. I asked did they also fax it ... I was then informed that they would not fax the information and that I would need to accomplish this task.

What is so maddening to me is I truly expected the insurance company to give me a hard time, but I have not even gotten that far, it has taken me several weeks just to get to the point of them (doc) signing it. I really thought if anyone would have been a champion helping me with this cause it would have been my doctor.

So Monday I pick up the papers and then figure out where I need to send them to. At least I'll know it will get sent off.

It is what it is... what they don't realize, is I don't give up, I am exceptionally stubborn... so this journey will be completed.

Views: 12

Comment by debb on May 31, 2009 at 6:46am
i've certainly been there concerning my doctor's office sending out info that is needed elsewhere. my surgery got postponed once because of it. after that i became a pest until i would hear that the paperwork had been received from where it was suppose to go. you practically have to hold their hands to get things done.
best of luck to you.

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