I have been trying for months to get my Petite 8 year old a new smaller pump. She is very tiny and it would make a significant difference in her day to day life. I called Edgepark Medical - they told me that Insulet had instructed them to NOT sell anymore PDM's (controllers) for the new smaller pods. I have offered to just buy one out right as my insurance will cover the new PODS no problem but I need the controller. I then called Insulet and was informed that all new pod production was being sent to NEW clients only - that existing clients would just have to wait. Loyal customers that started with Omni Pods and help build their customer base are now being penalized for their loyalty and made to wait. I ask them (Insulet) if they could not at least consider the children and babies that the new smaller PODS would make a huge difference too and they said no - as soon as the new demand slowed down then they would start slowly allocating some to the patients using the old system. Again corporate GREED take priority over taking care of current patients and loyal customers. Thanks Insulet for allowing me to watch my little girls suffer for your profits - new technology will arise and competition will come - be sure the road you are paving is the one you want to travel.
Does anyone have any ideas on how I can get her the new PDM?