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Riva Greenberg

How do you feel about your endo/doctor/diabetes specialist?

I'm really curious: Does your endo, GP, diabetes nurse, whomever you interact with for your health care congratulate you when you're doing well? Appreciate your efforts by telling you so or in some other fashion? Croon over your successes, like on your test results? It is very rare for me to come across someone (and I've interviewed 130 people with diabetes) who really likes their practitioner. Most of us feel our health care providers really don't "get" what living with diabetes is like and spend our office visit addressing our illness but not us.

With a chronic illness like diabetes we all know support, encouragement and recognition of how tough this is is as necessary as doling out medicine. But most medical folk don't seem to get this message going through medical school.

Outstandingly, three years ago my GP called me on the phone to give me my A1c result and remarked on my 5.9% value, "Riva, I don't know how you did this or what you're doing, but it's great, great! Keep it up!" When I got off the phone I was flying. Not just because I liked my A1c result, but because that man in the white coat (whom I've been trained to please) on the other end of the phone was astonished by something I did superlatively, congratulated my effort, and admitted he didn't know what incredible wisdom I had, but he was in awe. This recognition further fueled my gumption to keep up the good work.

Comparatively, the endo I've been seeing for the last three years, spends most of our visit glued to his computer screen as he's entering test results and whatever I say. But his interaction is with his computer, not me. Frankly, I feel invisible. The last time I was in his office he pulled up someone else's chart who shares the same last name and didn't realize it until I told him a test result he was quoting from his screen for me was wrong. Then during our last encounter when I got a false positive on my potassium test, he aggressively instructed me to retake it and this could be dire. I did. His office did not call with my new test result. I had to call them four times over four days before he returned my call to give me the result. All was normal. Why didn't they give me the result? Because office policy is if you're doing fine, no one calls. Well, according to my first test result I wasn't doing fine, so you'd think they'd think I'd like to know now that I'm not on a collision course. And, policy dictates patients don't hear good new, only bad news? Sorry, doc. Not for me.

That was the straw that broke this camel's back. I went shopping for a new endo and have my first appointment scheduled this month. In truth, I'm not all giddy after all the stories I've heard of discontent from other patients, but I know that somewhere out there, even in this fallow landscape of new york city, there must be a handful of good endos.

So, what's your experience been? Like your doc, not like your doc? Hear good news or only bad? riva

By the way, since you've managed to find your way here I should tell you down the left hand side I have an rss feed to the blog on my web site. There I post thought-provoking, personal essays, about two a week. I'm going to attempt to post something here weekly, an in-the-moment, twitch, itch or authentic b_ _ _ _ (you get the idea)

Tags: care, care?, diabetes, endo, happy, health, provider, specialist, with, your

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Mike Ratrie Comment by Mike Ratrie on August 26, 2009 at 8:39pm
So how did the meeting/interview go? Did she pass?

Fair Winds,
Mike
Riva Greenberg Comment by Riva Greenberg on August 24, 2009 at 7:01am
I want to thank you for your responses. It's great to know many people like their endo. The common threads seem to be he/she listens, cares, is responsive, partners and coaches. Actually, I am going to a new endo this Wednesday afternoon and hoping I'll be able to say the same nice things about her....
Mike Ratrie Comment by Mike Ratrie on August 23, 2009 at 10:51pm
I have to say my endo really gets it. She has always listened to me and takes positive steps to help me manage my disease.

Having said that, I AM a pretty easy patient in many ways. I have hardly any complications (save a bit of neuropathy in my feet - unchanged for over two years!), and I only see her once a year since I am away from my "home" state. Even on these visits though, she quickly picks up on what needs to be addressed. On this last visit she looked at all my various numbers and said, "don't obsess about the low frequency of your A1C tests." You ARE in great control as evidenced by your lack of complications. Keep up the good work, check your feet everyday and I will see you next year."

Fair Winds in finding the endo that is right for you,
Mike
Cara Bauer Comment by Cara Bauer on August 23, 2009 at 5:03pm
I'm an endo shopper. My latest one I like, he spends time with me, doesn't talk to me or at me, but we discuss my concerns. He's supportive, esp. the last time when I took all 3 of my kids in with me. Now he "gets it". I like his nursing staff and physician's assistant too. The endos I've had in the passed have angered me because of crass comments they've made. I'd love an endo who is a type 1, this person would understand. In the end, though, I'm still my own doc. I change my basal rates, adjust my own boluses. Diabetes seems to be this type of disease for being your own doc.

I get a letter in the mail with my test results about a week after my appointment. I'd rather have a phone call, but in the big scheme of things, I can deal with the letter. At least this way I can file the letter away and refer to it when ever needed.

I think an endo is about as personal a doc as you can get other than an OB/GYN.
Holger Schmeken Comment by Holger Schmeken on August 23, 2009 at 4:26pm
I like my diabetologist but it took a while to make the step from my family doctor to a specialist. I always had the feeling that I am the only one in charge and that this kind of tight control could be provided just by me. This is still true but my diabetologist is just pointing his fingers here and there and asks me about reasons for problems in my control. Without his input I would still use Actrapid and Protaphan (NPH) and I would still fight with many lows so I am thankful that I met him. As a doctor he is acknowledging that I am doing a good job and at the same time he is reviewing the diary for things that can be improved. I am entering all my data in my free project Glucosurfer.org. So my doc can instantly start to analyse the data. In front of the computer display we get into an open discussion about areas worth to address: carb factors, problems with lows in the night, repeated highs or BG variation within one day. So it is more a feeling of having a coach than a doctor. He gives me the feeling that a patient with good control is also a big motivation for him and his work. Sadly because he knows so many examples of diabetics not caring so much about themselfes. It is still encouraging and positive motivation is all we need. Don't we?
Heidi Bruggink Comment by Heidi Bruggink on August 5, 2009 at 8:45pm
I love my endo. He's one of the leadings researchers in the nation (head of the stem cell team at Joslin), yet he's met with me for 15 minutes on an hour's notice because I was worried about high BGs, and he responds to both calls and emails within the day. He actually listens to me and treats me as a partner, not someone to be lectured at - it's clear that he truly cares about his patients as patients.

I also had great luck with my last endo at Weill-Cornell in NYC... she was a Type I herself and just GOT IT. Both she and my current endo are a huge change from some of my prior docs, who seemed to view me as a boilerplate diabetic or a series of test results... Now, if someone fails to treat me as a partner in my medical choices (and to recognize that I am the one making medical decisions on the other 361 days a year in which I don't see him!), I will not see that doctor again, no matter how good he's supposed to be.
Carly! Comment by Carly! on August 3, 2009 at 9:00am
i loveeeee my doctor, my nurse practitionor, pump specialist, and dietition!
my doctor is the biggest kid you will ever meet, and he has this big "diabetes connection adventure camp" organized for us every year, and its amazing! I lovee my nurse practitioner, i'm so close to everyone at my office because for the camp half of the staff come as consellors along with previous campers from when it was first began!

alot of times, my doctor will send me my A1c or blood test results or whatever, and he will write notes about my results on the bottom of it. one time it was "tremendous job carly! no, STUPENDOUS job!!!!" and stuff like that.
:D i love them all!
MelissaBL Comment by MelissaBL on August 3, 2009 at 9:00am
I love my endocrinologist.

Despite having thousands of patients, she really knows me. I've seen her every 3 months for five years, and every time I come in, she'll have some reference to something I've said or done before - like "I've been telling patients about that website (TuD) that you told me about" or "I've really been thinking about what you said last time regarding feeling alone" or "this isn't the first time you've told me about binging on chocolate." LOL. I love that about her. She'll say "you know, last year, when you joined that gym, we did see a change in your A1c." I don't even get that kind of recognition of who I am from my family GP - whose son, coincidentally, was one of my private lessons students.

My endo also tells me that she learns from me. She put me on Apidra and Symlin when they came out because she trusted I would give her feedback. She asks for my input regarding the Navigator CGMS because I've been having such success with it. And she asks me what she could have done differently in our earlier days together when I seemed so much more frustrated with my care. She always comments on my lab results and when she released me for pre-conception, she personally called me to wish me luck and tell me I was going to be just fine. She's also referred me to my OB, my opthalmologist, and my podiatrist - all of whom I love.

BUT that doesn't mean every endo I've had is like her. And it doesn't mean that I've always reciprocated a healthy, cooperative approach. I've had the white coat I couldn't impress, I've had passive aggressive doctor/patient relationships, and I've also not known which questions to ask. I've fought with doctors regarding treatments, results, diet, logging, etc. And I think I'm STILL too argumentatitve with every CDE I meet. I'm not trying to put the blame on the patient though. I frequently got slapped with "non-compliant" when the real case was "lost and confused and compliant to the wrong instructions."

I think I'm in the minority by having a doctor I trust explicitly and with whom I can really communicate though. I wish it for everyone.
Riva Greenberg Comment by Riva Greenberg on August 3, 2009 at 8:41am
Matthew, I just saw your article in Diabetes Health magazine, which I also write for. Also, just had lunch with Robert Orringer who told me to look you up. I believe you're a fellow New Yorker. riva
Jim Huck Comment by Jim Huck on August 3, 2009 at 8:34am
I'm pretty happy with mine, but it's mainly because I'm the one in charge when I go for a doctor's visit. I have very specific goals for each visit, and I use my doctor as a resource to help me achieve those goals. I know more than my doc does about diabetes; she is aware of that and takes on a role as a helper rather than a "boss."

I think most doctors have very little practical knowledge about diabetes management. It's not really their fault....they have to keep up on knowledge about a thousand different conditions, and they just read from a script. Also, I'm sure many of them feel, "I'd just be happy if I could get my patient to test twice a day. I don't even know what to do when someone is trying really hard to control their condition." Do most doctors know anything about the latest recommendations of albumin/creatinine ratios? Probably not. Do they know what questions to ask if a type 1 is having frequent hypoglycemia? Not likely.

Some doctors have enormous egos and will not allow a patient to be in charge of their condition. Those docs need to be avoided.

It's a huge responsibility placed on the patient....overall this is a good thing. But getting a doctor to cooperate can be really tough.

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