.. If the Walmarts around here had faces, and if I wouldn't severely injure my hand... I would punch them. Hard.
OK, so recently I had to change my pharmacy from Walgreens to Walmart because of insurance issues. A few days ago, I was finally getting low on humalog, so I filled out my prescription.
The conversation was pretty usual:
"Hello, I would like to fill out my prescription for humalog"
"ok, do you want to get lantus today also?"
"no thanks, I only need humalog right now."
"Ok, we'll call you when its ready"
30 minutes go by, I buy my insulin, and go home.
The next day, I woke up at 5am. I get myself a nice, big bowl of cereal, and I went to the fridge to open my new insulin. I opened the package to discover a brand new box of... LANTUS!
In a panic, I scoured the house hoping I can find a pen with some insulin left in it, but with no luck. 6am rolls around, and I was going to be late for work, so I gave up and left. There was no point in calling in late because Walmart's pharmacy doesn't open till 9am anyway.
Looking back, that was a horrible idea. Not only did I feel bad from the high bloodsugar, I also felt bad because I was PO'd and scared that I couldn't do anything. The only thing I could really do about it was complain... and I did a lot of that.
Break time comes around, and I couldn't eat anything. My manager sees me sitting alone at a table. She then had to ask the ONE question to make me go OFF. "You don't look so good, why don't you eat something?"
I got so loud that the district manager came in from the back office to see what was going on (whoops, didn't know she was there!) She got me to calm down and I explained my situation to her. She got me walmart's number and I called them to tell them what happened. They seemed less than sympathetic, pretty much blaming me for not knowing the difference in my insulins!
I told them that I was on the other side of town, so I needed to pick up my correct insulin at the closer store. They were glad to transfer my prescription... but I still had to wait 45 minutes and pay $30 for it. I checked my bloodsugar for the first time since I woke up, (since I could't do anything to correct it, there really wasn't a point in checking and scaring myself even more) and I'm at 353... lovely
I drive down to Wally world and pick up my humalog. I then realized that I never grabbed any of my pen needles and I was a good 30 minutes from home. I told the poor cashier that I needed a pen needle and I asked for one of the sample packs they give out because my bloodsugar was very high. (I know they had them because they gave me some last time I bought needles... 4 days ago) The cashier asked the pharmacist if I could have a pack. and to make my day just THAT much worse... he said no, If I needed needles as badly as I made it sound then I should just buy another box. I reluctantly pay the $9 for another box of needles (which I didn't need)
I stormed out, corrected my bloodsugar in the car, and drove back to mcdonalds. After I told the district manager what happened, she told me that I should file a complaint and possibly get my $39 back
Even if I don't file a complaint, i am going to transfer my prescription elsewhere.