Medtronic button Error Emergency work-around

I am a biomedical engineer and a user of the medtronic paradigm 522 insulin pump. I have recently ran into the dreaded button error that many people have with this specific pump. I have devised a work-around to make the pump usable again (until a replacement is sent.)

If you peel back the adhesive cover for the buttons, you will see the circuit and metallic part for the buttons..

The button error is caused by moisture getting in between the silver metal and gold contact. Use a blow dryer to drive out any moisture and test out the pump by turning it on

Hopes this helps somebody out there...

I can repair (or try to repair) your pump if you have NO OTHER OPTIONS and have NO INSURANCE. Leave me a message.

Shame on you Medtronic for not being able to repair such a simple problem..

Views: 1299

Tags: 522, 712, around, broken, button, error, fix, insulin, medtronic, paradigm, More…pump, work

Comment by nel on March 6, 2011 at 8:57pm
This is interesting info , the button error ; thanks for sharing Mr. Engineer !!...I have had the 522 , well beyond warrenty time ...this never happened to me ...I will remember your posting with my new Veo .
Did you take the battery out as well ??
Comment by KrispyKris on March 6, 2011 at 9:26pm
The pump is out of warranty and medtronic doesn't want to fix it. Its a shame that this company is like this and charges $6500 for a piece of equipment that costs no more than $1 to manufacture.
Comment by nel on March 8, 2011 at 1:43am
You seem to have edited your original story ...there was no mention of using a blow dryer , instead you mentioned putting pump in freezer ????
Comment by KrispyKris on March 8, 2011 at 6:25am
The freezer trick works too but I figured I would explore a more permanent solution. I thought the problem was more internal but its rather very simple and im sure someone can perform this operation if they are out of warranty and have no insurance.
Comment by mick311x on July 23, 2011 at 12:26pm
My wife just got her CGM this week and has been using it for a couple days now and LOVES it. Unfortunately, she got the dreaded Button Error today. Being a Saturday, it'll be Monday before the new one arrives. What a pain in the ass. But, with a brief Google search, I found your blog with your suggested remedy. I'm an engineer too, so I like to take on challenges like this.

I pulled the cover off the buttons, cleaned everything out and made sure it was all dry and clear and that there wasn't anything that could close the circuit inadvertently on any of the buttons. Put it back together (not quite in the same shape as it was before I started hacking into it...), and after a couple tries, got the error to clear!

Hopefully this will allow my wife to limp along with her pump until the new one gets here and not have to deal with shots for a couple days. Ever notice how this crap always seems to happen on the weekends?

Anyway, I just wanted to extend my gratitude to you for posting this. I've found some solutions to problems through blogs like yours that have made huge differences by saving me time, money, and most importantly, my sanity. So - THANKS KRISPYKRIS!!!!

Take care,
Comment by KrispyKris on July 23, 2011 at 12:52pm
Glad to hear things worked out. It's kind of ridiculous that a $7000 piece of equipment has a simple issue such as glue failing to keep moisture out. My ipod cost $150 and it can survive way more destruction than the medtronic pumps.
Comment by Tracy K on June 22, 2013 at 11:56pm
Thank you thank you thank you. Found this via a Google search after yet another button error. Did this. It worked and I am hopeful it will be good until our new pump arrives :)


You need to be a member of Diabetes community by Diabetes Hands Foundation: TuDiabetes to add comments!

Join Diabetes community by Diabetes Hands Foundation: TuDiabetes



From the Diabetes Hands Foundation blog...

DHF Joins Diabetes Advocacy Alliance

Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

Helmsley Charitable Trust Renews Support for DHF

HELMSLEY CHARITABLE TRUST GRANTS SUPPORT TO DIABETES HANDS FOUNDATION FOR FOURTH YEAR  Funding in 2015 to support major transitions in programs and leadership at Diabetes Hands Foundation BERKELEY, CA: February 18, 2015 – The Leona M. and Harry B. Helmsley Read on! →

Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


LIKE us on Facebook

Spread the word


This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2015   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service