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I am one of the poor unfortunate bastards who has been using the "Omnipod" inulin pump. Finally, after 5 years of struggling with it...yesterday my "PDM' just died. No the middle of bolus delivery it just stopped working. I know it SHOULD be under WARRANTY, howvever, I have been "blacklisted" by the geniuses at "Insulet" (for being so negetive onlin about their product) so I am not going to waste my time calling them.

Views: 127

Comment by Daniel on November 24, 2013 at 2:17pm
Sorry about your bad experience with the pods, it's extremely frustrating when things don't work the way you'd like them to. I've been on the omnipod for a little under a year, thankfully I have not had any negative experiences with the system aside from some pod failures. In general it helps to be patient and understanding while dealing with insulet. My mom had a four boxes of pods replaced after she had failure after failure with a specific lot number, she spent some time on the phone calmly explaining the situation. Insulet overnighted replacement pods for the entire lot.
I wish you luck with future dealings.
Comment by Steve D on November 30, 2013 at 4:26pm

Thank you Daniel, I appreciate it!

Comment by barend on December 8, 2013 at 12:30pm

Although I don't deal directly with Insulet on complaints but instead with their European distributor Ypsomed I must say that I find their customer service excellent; replacement of pods and PDM without discussion.

Comment by Steve D on December 25, 2013 at 8:22am

I know I have been so very negetive about the Omnipod for some time now...but I just recently came off a month or so being back on MDI and had a few very bad hypoglycemic episodes which has straightened me out...and I now realize I was really just unhappy with this god foresaken condition! I'm back on the pod now and loving it! I apologize to the Insulet company and any others I may have offended in my previous rants!


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