I started using my Ping on June 28th. The first few days were great and I really loved it but then I started having a lot of site problems. My sites were breaking down fast and after a couple weeks, I started getting hives – I apparently have a Teflon allergy. I stopped using the pump and let the hives clear up and when I started the pump again, they came back so I knew for sure it was the sites and not something else. I switched to steel sets and that problem went away.
I have also had some insulin issues. Apidra breaks down fast for me and when it is warm out, I have to change my cartridge out every day and a half. In December I started having problems with my insulin fizzling out about 10 days after I open a new vial. If I don’t change my cartridge out early or throw a vial of insulin away after 10 days, my blood sugar skyrockets. I feel like I am wasting both cartridges and insulin by having to do that. I like Apidra better than any other insulin I have used, but Apidra and the pump don’t seem to be a good mix for me.
In December, I started having problems with big gaps of air in the tubing. I did not call Animas right away but posted the problem in the Animas group on TuDiabetes. I had some great suggestions of things to try there and the problem went away. In January, I started having problems again. I worked with Animas to try some different things but pretty much was ripping the pump off every day.
On Friday, January 14th, I had a doctor’s appointment in Pittsburgh so the Animas rep for the Pittsburgh area was kind enough to meet me at my doctor’s office (I live in another rep’s territory but since I was going to be in Pittsburgh, she agreed to help out). She watched me fill the cartridge and agreed I was doing everything right. That pump was always noisy but it seemed even noisier when I started having problems. She also agreed that it did not sound right and she even pulled her pump out so I could hear what that sounded like compared to mine. About an hour after I got home from Pittsburgh, I had a phone call from Animas that they were going to replace the pump. My new one came the next morning and I was very anxious to get the pump back on.
Everything was going along great until I did a site change around dinner time on Saturday. I noticed when I did a load cartridge, the pump sounded louder than it did before. About 3:30 that morning, I woke up to find that my BS was very high. I looked at the tubing and there were big gaps of air. I did a full prime to get rid of the air. I was afraid to do a full correction bolus because I was not sure if that was a one time problem and I wanted to make sure I got all the insulin that I intended to take. I figured I should just take a little bit until I could get everything changed out. I went downstairs to take some insulin with a syringe and got my stuff out to change the cartridge again.
I decided to call Animas and because the motor sounded louder than normal, she said that she would replace the pump. She asked if I had a backup plan, which I did. She recommended not putting the pump back on, but I decided to try it with another new cartridge – it did not take very long to get the big gaps of air in the tubing. I went back to MDI early Sunday morning and I am sitting here waiting for the big brown truck to show up with my replacement pump.
I am not sure I want to put it back on when it comes. I have really lost my confidence in the pump. There are good things that I really like about the pump. I have DP and can set my overnight basals to account for that. I don’t have to worry about my BS starting to go up at 5 AM. I was on Levemir prior to going on the pump and that is what I am using for my backup. I really like Levemir, but it only lasts about 7 hours for me. I took the Levemir every 8 hours and filled in the gaps with Apidra. That meant if I wanted to go to bed early, my alarm had to wake me up at 11 so I could take insulin. If I wanted to sleep in, my alarms were waking me up early to take insulin. Although most days I am up early, it was nice not hearing all those alarm clocks!
I really like using TAG. I kind of did a non-official version of it on MDI, but the pump makes doing that much more precise. I eat 2 grams of carbs for lunch and the rest of my bolus is for protein and fat. I use the combo bolus and take 2.9 units of insulin spread over 4.5 hours. I can’t do that on MDI.
Because of gastroparesis, I was taking on average 3 shots of Apidra insulin per meal on MDI plus the 3 shots of Levemir. I did not mind doing that because I had very good results doing that but it is nice to be able to set the pump to do that for me without my having to constantly think about taking insulin or hearing those reminder alarms.
I have now had 2 pumps break in about 8 months (if you subtract the time I did not use the pump). The second pump only lasted a few days past the two month mark. I feel like something that my insurance company paid over $6k for should last longer than that. One thing that I was not aware of until my pump broke in January is that Animas has the option of replacing the pump with a reconditioned pump. I know other people don’t have issues with that but I do. If a brand new pump doesn’t last more than a few months, I am certainly not going to put my confidence in a used pump holding out.
There was also a problem that I was not aware was even a problem until after I got my new pump. I am waiting until I hear back from Animas what they found wrong with the first pump before I talk about that, but it is something that really concerns me.
I have to change cartridges out every day and a half or my insulin goes bad. I can’t use a vial of insulin in 10 days but if I go longer than that, my BS goes up. I feel like there is a lot of waste with the pump. I feel like my control has actually gotten worse because of all the problems I have had. I am actually waiting to get results of my last A1c and I would not be afraid to bet Monopoly money that it went up. I need to call my doctor’s office to get the results and this is the first time in the last 4 years that I am actually afraid to do that because I know it went up and I broke my record of being in the 5s. Not because of anything that I did, but because of pump problems.


It is like pulling teeth trying to get supplies for the pump. I have had a few bumps over the years with syringes but the short time on the pump has been 100% times worse than 27 years on MDI as far as supplies goes.


As I wait for the big brown truck to pull up, I need to decide if I really want to try this again.  They say 3rd time is a charm but I am not so sure about that!

Views: 12

Comment by Natalie ._c- on March 22, 2011 at 1:42pm
So sorry to hear of your problems! :-( I've had MM pumps for 12 years, and only had a problem once. I sort of wish you could take an MM for a test drive, but then your ins. probably wouldn't pay for it, even if you liked it.
Since the new one is on the way anyway, you might as well try it -- it could surprise you!
Please keep us updated!
Comment by Kelly WPA on March 22, 2011 at 1:48pm
Natalie, Animas just made my decision for me - they sent me a refurbished one. I am waiting for a supervisor to call me but after having 2 pumps die in 8 months, I am not about to use a refurbished one. If a a new one only lasts 2 months, I would not expect a refurbished one to last either. A friend of mine told me she used her MM for 5 years without it being replaced and she still has it for a backup. I am not sure how long she has had the other one.
Comment by Natalie ._c- on March 22, 2011 at 2:15pm
I saved my 2nd MM pump too -- if my ins. was willing to get me a new pump before the old one went bad, why not save the old one for a back-up?
I sure hope you get this problem resolved -- I know how hard it is to manage diabetes with gastroparesis, and this pump stuff sure isn't helping! :-(
Comment by Kelly WPA on March 22, 2011 at 2:22pm
Medicare will only pay for a new pump every 5 years and the warranty is only 4 years. There is no way this thing would last a full year without problems!

I am not going to hold my breath that Animas is going to do anything to help me. I think tomorrow I a going to contact MM & see if they have any trade-in offers on 2 month old broken pumps!


You need to be a member of Diabetes community by Diabetes Hands Foundation: TuDiabetes to add comments!

Join Diabetes community by Diabetes Hands Foundation: TuDiabetes



From the Diabetes Hands Foundation blog...

DHF Joins Diabetes Advocacy Alliance

Diabetes Hands Foundation is incredibly honored to join the Diabetes Advocacy Alliance, an organization with the drive and potential to affect a powerful, positive impact on diabetes and healthcare policy. Diabetes Advocacy Alliance is a 20-member coalition of leading professional Read on! →

Helmsley Charitable Trust Renews Support for DHF

HELMSLEY CHARITABLE TRUST GRANTS SUPPORT TO DIABETES HANDS FOUNDATION FOR FOURTH YEAR  Funding in 2015 to support major transitions in programs and leadership at Diabetes Hands Foundation BERKELEY, CA: February 18, 2015 – The Leona M. and Harry B. Helmsley Read on! →

Diabetes Hands Foundation Team


Melissa Lee
(Interim Executive Director, Editor, has type 1)

Manny Hernandez
(Co-Founder, has LADA)

Emily Coles (Head of Communities, has type 1)

Mila Ferrer
(EsTuDiabetes Community Manager, mother of a child with type 1)

Mike Lawson
(Head of Experience, has type 1)

Corinna Cornejo
(Director of Operations and Development, has type 2)

Desiree Johnson  (Administrative and Programs Assistant, has type 1)


Lead Administrator

Brian (bsc) (has type 2)


Lorraine (mother of type 1)
Marie B (has type 1)

DanP (has Type 1)

Gary (has type 2)

David (has type 2)


LIKE us on Facebook

Spread the word


This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information: verify here.

© 2015   A community of people touched by diabetes, run by the Diabetes Hands Foundation.

Badges  |  Contact Us  |  Terms of Service