OneTouch Ultra Link Case Replacement - A++ for Customer Service

Called "Medtronics" and a rude lady answered and when I told her what I needed (a case for my Meter as the Zipper had torn" she abruptly, and negatively said "they don't replace them !!" but I could buy a new meter or call LifeScan and ended the call.

Hopefully she was just having a bad day.

Called Johnson and Johnson LifeScan at 1-800-227-8862 and one of the nicest, most professioal women I have talked to, looked up and validted my information ( Address and Meter ID) and shipped one out pronto. Got to me in 2 Days. A++ for Customer Sevice !

Views: 2323

Tags: Case, LIfeScan, Meter, replacement

Comment by DonnainSVAZ on July 16, 2014 at 2:57pm

After calling Medtronics to find out that they don't carry "cases" - at least they were nice about it. I did a web search and found this post... I called LifeScan and they were amazing!! 2+ years after this originally posted they are still as effective. they are backordered but said they will ship in overnight as soon as it comes in... I am good with that!! A++++ to LifeScan!!

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