Our community is moderated by a team of volunteer member administrators, currently @BrianBSC, @MarieB, @Lorraine, @Stemwinder_Gary, @David_dns and @Terry4. The team is overseen by the Diabetes Hands Foundation Community Manager @Mila and augmented by other Diabetes Hands Foundation staff such as @Mariana11 and @mrmikelawson. The guiding principles are detailed in our Our Terms of Service (TOS) and Our Values, and every member is encouraged to read and understand both of these. If you ever have questions, you can send a message to any of the above team members or post a question in the forum.
Our admin team reviews content on the site to identify issues needing attention. We also have a flagging system whereby any member can flag a topic or post and bring it to the attention of the admin team. Once an issue has been raised, the entire admin team along with Diabetes Hands Foundation consider the issue and make a decision. Except for obvious problems and actions such as spamming, the admin and Diabetes Hands Foundation teams work by consensus. The decision will be in a range from it not being an issue, a private message being needed, through to more severe decisions involving an official warning, the removal of content or even terminating a person's membership.
As a member of our community, you will likely never see these moderation actions. All admin actions are considered private matters between the member of the community and the admin and Diabetes Hands Foundation teams. Flags may be thrown and decisions made, and members of the community will never see the result. When posts are hidden and deleted, they disappear. The only record of this is in the archives of the admin team which records every issue that occurs, the discussion that takes place and snaps pictures of every part of the content involved. The community may see when a person's membership has been terminated, but the reasons and particular actions involved will never be revealed. We will not allow discussing admin actions publicly in a disrespectful way.
And we take privacy seriously. We do not review the private messages of members; only when a member takes offense or has an issue with something in a private message and forwards it to the admin team and Diabetes Hands Foundation, will we review it.
We welcome discussions about our TOS and Values. Lots of thought and effort has gone into them. Diabetes Hands Foundation General Counsel spent comprehensive effort making sure that the TOS protects our members and Diabetes Hands Foundation and the content of the site and that the TOS is a legally sound and clear statement. I'm sure there are areas we could improve the TOS and Values, so feel free to comment on them. But also be advised that the TOS and Values stand as the essential guidance upon which moderation happens in our community and that will be used to evaluate issues.